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I help you find pain points in your user or patient journey, and provide you with tailor-made solutions on a digital or physical interface.

Projects

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The mental health app - 2023

A mental health app for adolescents. My submission for the 30 UX challenge - August 2023.

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The NPO eye clinic - 2022

A patient-centric experience using a physical interface.

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The spectacle lab - 2021

A B2B solution for a spectacle lab.

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Services

CX/UX is a holistic approach to customer engagement. It is the seamless interaction between several areas like marketing, graphical design and engineering, which creates a delightful and engaging experience for your customer.

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I help bring these aspects together through:

  • Problem research and analysis

  • Discovery of hidden pain-points in the customer journey

  • Creation a user-centric solution

Research

  • Qualitative research

  • Quantitative research

  • Analysis

Strategy

  • User relationship 

  • Customer journey maps

  • Kaizen strategy

Design

  • Wireframes

  • Prototypes

  • User testing

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